![]() Please upload it to the order form in a PNG format. That is great if you have created your own design and kept in mind our limitations above. What happens if I have created my own design? If you have a design that needs to be created from scratch we can create that for you, please note that an additional cost will incur for this. What if I don't have a design but I have an idea? If the design is small the thread will blend with one another and cause 'puckering', which is when the material shrinks in itself given the pressure of the stitches and may result in holes in the garment. If your design has details and doesn't have the following elements we recommend it to be created on a large scale so that the details can be embroidered. Embroidery can not pick up intricate details, and can not replicate designs that have shading or textures in them. What types of designs can be embroidered?Įmbroidering is different from screen printing. Keeping in mind also that we are a small business, all our designs are made to order. If you have read the process you know now that it takes us some time to get your design right. Please be patient with us while we try our best to get the custom done for you as soon as possible, we don't want to compromise the quality of the design.įor shirts the price will start at $50+AUD while sweaters/hoodies prices will start at $100+AUD. After this, we will prep and pack your order ready to ship which can take an additional 1-2 days. Once we have received the thumbs up from you we will start on the final design. This timeframe can take another 2-4 days. We will send you the photo of it to make sure you're happy with the size, look and colours used. When we are happy with the way it looks we will do an embroider test on it. This process is the longest and can take 1-2 weeks depending on how big and complex the design is. We will provide you with the price, and once you have made the payment we will begin designing/digitising. If you have a design that needs to be created from scratch this will take us up to 1 week. We will reach out to you with comments if we can produce the design, or provide alterations on the design for it to embroider nicely. Please allow us 1-3 business days to do so. ![]() Once you have submitted your form via our 'Customs' page your design it will go under review. What is your design process like & how long does it take? We take extra care to create and design the artwork you're after and seek approval of the design before we start embroidering. ![]() If you have not received your tracking email after business 5 weeks, contact us at do not take back returns for custom designs. ![]() Once your order is ready, your tracking information will be sent to your email. After that, we will need to test it a few times to allow a better output before we start on your custom design. This is because the embroidering doesn't happen right away, we send you a mock up of it for you to approve. We also have a 30-Day Guarantee for any product faults, with a 15-Day Change of Mind Guarantee.Custom designs have a processing time of up to 3-6 business weeks. If shipping to your country isn't available, please reach out to our customer support team and we can check if any other options are available. Your shipping amount will be available once you enter your country (you don’t have to complete the checkout). To see the shipping cost for your country, please add it to the cart and proceed to check out. Currently, free shipping applies to the following countries:Īsia: Malaysia, Singapore, Japan, Korea, Indonesia, Philippines, Hong KongĮurope: Belgium, Finland, France, Germany, Greece, Italy, Netherlands, Portugal, Romania, Spain, Switzerland, United Kingdom, Poland, Czechia, Iceland, Serbia, Denmarkĭue to limitations from our shipping company, all other countries will incur additional shipping charges between $5-$10 USD.
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